The Biden administration has released a proposal to raise standards in nursing homes. Why one expert calls it the most significant development for the industry in decades -- and why it might still not be enough.
Diane speaks with the co-authors of the new book “Difficult Conversations” (Viking). The book offers advice on tackling the subjects you may have been avoiding bringing up, at work and at home.
- Sheila Heen Harvard Law School
- Douglas Stone Harvard Law School
- Bruce Patton Harvard Negotiation Project
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