BP CEO Tony Hayward testifying in front of Congress, June 2010

BP CEO Tony Hayward testifying in front of Congress, June 2010

Diane and her guests discuss the the critical components of effective apologies and why public apologies seem to be on the rise.


  • Lauren Bloom An attorney and the author of “The Art of the Apology.”
  • Dr. Aaron Lazare A professor of psychiatry and Chancellor/Dean Emeritus of the University of Massachusetts Medical School and author of “On Apology.”
  • Randy Cohen Author of the Ethicist column in the New York Times Magazine and a new play titled, "The Punishing Blow."

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